Terms of Service

Agreement to Terms

By shopping at Cotopaxi or using our website, you agree to these Terms of Service. If you do not accept these terms, please avoid using our site or place orders with us.

Account Responsibility

If you create an account with Cotopaxi, you are responsible for maintaining the confidentiality of your password and all activities under your account. Report any suspicious activity or unauthorized use immediately. We reserve the right to suspend or terminate accounts that violate these terms or misuse our services.

Orders and Payment

When you place an order with Cotopaxi, it constitutes your offer to buy our products. We reserve the right to accept or decline your order for reasons including but not limited to products being out of stock, pricing errors, or suspected fraudulent activity.

Your payment will be charged at the time of checkout. Please ensure your shipping address is accurate and complete, as redirecting or changing shipments after dispatch is difficult.

Product Use and Warranty

Cotopaxi offers outdoor apparel, packs, and accessories—not medical equipment or advice. If you have health considerations impacting product use, consult a qualified professional.

We back our products with the Guaranteed for Good™ warranty: if your product shows defects in materials or workmanship during its reasonable functional life, Cotopaxi will repair, replace, or issue credit. This warranty excludes damage from normal wear and tear, accidents, or unauthorized modifications.

Intellectual Property

All content on this site—text, images, logos, product names, and designs—are owned by Cotopaxi or our licensors. You may share links or talk about our gear publicly, but do not attempt to copy, reproduce, or use our intellectual property commercially without permission.

Acceptable Use

Use our site lawfully. Do not engage in activities that interfere with site operation, scrape data at scale, access unauthorized accounts, or post false, abusive, or infringing content. We may remove inappropriate content and restrict site access for violations.

Limitation of Liability

To the fullest extent allowed by law, Cotopaxi is not liable for indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability related to any order will not exceed the amount paid for that order. Some jurisdictions may not permit these limitations.

Dispute Resolution

These Terms are governed by the laws of the state where Cotopaxi’s business is organized. Disputes not resolved informally will be settled through binding individual arbitration rather than class action lawsuits. You have the option to opt out of arbitration within the timeframe described in our full dispute resolution details accessible via our contact page.

Changes to Terms

Cotopaxi may revise these Terms of Service at any time. The effective date on the site reflects the most current version. Continued use of the site after changes implies acceptance of the updated terms. If you do not agree with changes, please discontinue use of the site.