Shipping Policy for Cotopaxi
Order Processing
All orders from Cotopaxi ship from our warehouse in Salt Lake City, Utah. Please allow 1-2 business days for us to process your order before it ships. Business days are Monday through Friday, excluding holidays. During launches or peak seasons, processing may take slightly longer due to increased demand.
Shipping Destinations and Restrictions
We ship within the United States to most locations. However, free shipping does not apply to P.O. Boxes, APO/FPO addresses, U.S. territories, or international destinations. Some expedited shipping options also cannot deliver to P.O. boxes or military addresses. If your shipping address falls under these categories and is rejected at checkout, this system restriction is the reason.
Shipping Options and Delivery Times
- Free Economy Shipping: Available on orders of $99 or more before tax within the continental U.S. This method usually delivers in 2-6 business days after your order ships.
- Expedited Shipping: At checkout, you can select 3-Day, 2-Day, or Overnight options. Delivery times for these services typically run 1-3 business days for 3-Day, 1-2 business days for 2-Day, and 1 business day for Overnight shipping after shipment.
Tracking Your Shipment
Once your order leaves our warehouse, you will receive a shipping confirmation email that includes tracking information. If your tracking status indicates delivery but you have not received your package, please check around your property, with neighbors, or at nearby parcel lockers before contacting us. Carriers sometimes leave packages in alternate locations to ensure delivery.
International Shipping
International shipments may incur duties, taxes, or customs fees imposed by the destination country. These charges are the recipient’s responsibility and are not included in the price paid at checkout. Customs processing can also add to delivery time beyond carrier estimates.
Lost or Delayed Packages
If tracking has not updated for several business days or if your package is marked delivered but you have not received it, please contact Cotopaxi through our customer support page or via email at walterpaulpebe@outlook.com. We will assist in resolving the issue promptly.