FAQs

What makes this gear different from other outdoor brands?

Three things, roughly: materials, longevity, and where the money goes. Over 96% of products use recycled, repurposed, or responsible materials. Guaranteed for Good™ means we’ll repair or replace manufacturing defects for the product’s lifetime. And 1% of annual revenue goes to the foundation fighting poverty. The gear is designed to be used hard, not babied.

Are the Allpa packs really carry-on friendly?

Depends on the size and the airline. The 28L is labeled personal-item approved, the 35L is carry-on approved, and the 42L is carry-on approved for domestic travel with the caveat “check with your airline”. Those are seller labels, not universal baggage rules. A fully stuffed 35L can still get gate-checked if the sizer is smaller than the pack. Check your airline’s current dimensions before you fly.

What’s the deal with Del Día colors?

Del Día bags are made from leftover fabric, so every single one is a one-off color combo. You can pick a color family at checkout, but you can’t pick the exact bag—that’s the point. It keeps remnant fabric out of the waste stream and makes every bag a little bit weird in the best way.

Are the products waterproof?

Most are water-resistant, not waterproof. The Allpa packs have a TPU-coated recycled nylon front panel and resist rain, but they’re not submersible and seams aren’t sealed for sustained downpours. The brand’s own FAQ says it doesn’t currently carry waterproof products. If you’re heading into serious weather, a pack cover or dry bag is your friend.

Does the lifetime warranty cover everything?

It covers manufacturing defects in materials and workmanship for the functional lifetime of the product. It doesn’t cover normal wear and tear, accidents, or modifications. A blown seam is a defect. A hole from a campfire spark is an accident. We’ll still try to help with repairs where we can, but the warranty line is the warranty line.

Can I return something I bought on sale?

Final Sale items are not eligible for return or exchange. If it wasn’t marked Final Sale, the standard 60-day window applies as long as tags are intact and the item is unworn and unwashed.

What if I’m between sizes?

Reach out through the contact option on this site before ordering if you’re unsure. Fit questions are easier to solve before a package ships than after. If you guess wrong, exchanges are free—you’ll just cover the difference if there is one.

How do I start a warranty claim?

Use the contact method listed on this site and describe what’s happening with the gear. Photos help. We’ll walk you through the repair or replacement process from there. The warranty page linked through the site has the full details if you want to read the fine print first.